Getting heard above all the noise on the web is becoming harder. The old mantra of, “build it and they will come” certainly does hold true on the web in many cases. There are many obvious success stories of this, ala Google, but as more of your competitors or even other websites compete for your customers eyeballs, standing out of the crowd is what you need to get right.

What is certainly true for all sites/products/services on the web is that information is king. He (or she) who holds the data and presents it in the most useful/usable format normally wins. Data can come in multiple forms: text, images, video, maps, news etc and can be presented in multiple formats: blogs, news sites, Facebook, Twitter, email, newsletter, etc.

So, how do you become successful?

1. Be interesting
Ego plays a massive part in developing a good web presence. Tell your visitors that you are good. A good way to do this with industry recognition, testimonials from customers etc.

So to stroke your ego, get connected on Twitter & Facebook and talk about yourself, your product and your site. Build up your network of followers to some decent numbers and compare yourself against your competition. Entice customers & new Twitter followers with interesting campaigns, maybe do a product discount when you increase your twitter followers to 100 (for newbies) or up it by 10% or some other strategic number.

2. KISS – Keep it simple stupid
Simplicity and usability are two of the most important factors on the web. It’s one thing having great data, but if your delivery mechanism isn’t good, it’s worth nothing. Change things slowly, introduce new concepts and see how they perform. Are you getting more visitor traffic through a new page or menu item you created since last week?

3. If you can’t measure it, how can you manage it?
Tracking is one of those vital feedback mechanisms. You need to know how people are getting to your site, what they are searching for, how long they stayed for, how many pages they viewed etc. (you need to track this via Google Analytics)

Analytics provides a FREE & amazingly powerful tool to track your users. You can also track ‘conversions’ and evaluate how these customers got to your site. Conversions can be a specific page view, like a contact form submission or a newsletter signup or even a product order.

4. Build, release. FAST (for online applications)
If your development cycle is months, by the time you have finished building it, is your product even going to suite the users? Taking a lesson from the Agile/Scrum approach to development, build something quickly and release it. Get user feedback comments and see if they like it. Customers know what they want, you can make an educated guess, but that’s exactly it, a guess. Stop guessing, release new features quickly, take a features poll from users and stop trying to understand the customers needs, get them to tell you what THEY want. Decide, build, release, get feedback, reiterate. (in 1-2 months cycles max)

5. Leverage your user base
Engage your users on Facebook, Twitter and other social media applications. Happy users are great promoters of your products. If you are selling something, create an affiliate marketing program, giving them a % of the revenue from the sale. The power of Twitter and other social media allows interesting products/services to go viral. When a new user signs up, encourage them to follow you on twitter. Possibly offer new features in advance to users that ‘retweet’ your message to their friends (this is a great way to get followers)

6. Offline Actions
The biggest debate always revolves around what offline actions one should take. Talk to as many people as possible about your product/service. Get networking, attend conferences, get invited to speak at conferences (this happens when you become the ‘expert’ in your field) and tell friends & family. Be passionate.

7. The bigger picture
Don’t expect overnight success, all these things take time to get right. Quality content & good presentation is the key, the more useful information presented in a good format, the more success you can expect to have.

Summing up
We often see companies advertising “Get listed on Google” or some other marketing tool, used to entice customers to signup for a website or web hosting, don’t be tempted, if it actually worked, everyone would be using it (even us and we don’t!). Customers also get a website built by someone else and then wonder why they don’t get any visitors.

Realistically it’s all about your content and who links to your content. Be interesting, put some effort into marketing your website and people will come, be boring and people won’t. Google Adwords is also the fastest way to get your website out there (you pay money for people clicking on adverts).

Read up on SEO (search engine optimisation) and SEM (search engine marketing) – start implementing these strategies, they do require a lot of time and energy, but they do really work.

WordPress is an easy to use website management system and also happens to be one of the most popular blogging platforms available out there.

Over the next few weeks we will be discussing WordPress, how to set up your own blog, as well as posting our thoughts and advice on how to get the most out of WordPress on a budget. Whether creating a large, high volume WordPress site or your average smaller site, the following tutorials will definitely assist you.

Topics include:

1. Setup – How to setup your first website/blog using WordPress
2. Design – Easy ways to make your WordPress site look world class with themes
3. Plugins – Pimp your wordpress website with plugins
4. WordPress Security – securing your site
5. Make a success out of your website

This series should put you on the right path to building a successful website and possibly even a sustainable business. WordPress isn’t for everyone, and although RSAWEB uses an alternative, Joomla for our main site due to the finer control it provides, our blog is a WordPress designed site.

That said WordPress is an awesome tool and always worth using.

Please let us know if you would like to see any further topics and subscribe to our twitter feed at http://twitter.com/RSAWEB to receive updates about any new posts. Click on the ‘Get Updates’ and ‘Get Tweets’ icons on the right to follow this series. RSAWEB offers WordPress Hosting with any Linux Business or larger package as an “Easy Install” option.

Seth Godin writes about how simple your approach to online advertising should be in his post:

If your ads work, if you can measure them and they return more profit than they cost, why not keep buying them until they stop working?

And if they don’t work, why are you running them?

The time-tested response is that you’re not sure, that ads are risky, that you can’t tell. …

Digital ads are different (or they should be). You should know cost per click and revenue per click and be able to make a smart guess about lifetime value of a click. And if that’s positive, buy, buy, buy.

And if you don’t know those things, why are you buying digital ads?

We do a lot of online advertising through various providers and it is amazing how scientific you can get in order to gain real value from the medium. Online ads have totally changed the marketing landscape and we no longer rely on made up stats like “readership” and “circulation” that off line print media rely on the help justify their advertising costs.  I’m not saying don’t use “off line” media, as not all of your target audience are necessarily online, but it sure does help to focus your marketing efforts with stats such as cost per click and revenue per click.

The one thing about online advertising is that you need to actively track them.  Gone are the days of sending off an advert to your favorite magazine and then waiting for the phone to ring. Today, you can see exactly how your online ads are performing, who is viewing them and if they are delivering real business results. All in real time. Its amazing how the Internet is revolutionising marketing and the way we reach customers.

A good website is never finished. The fluid nature of the web & technology in general, demands that you need to be constantly upgrading, redesigning and publishing if you want to stay on top.

We often advise clients to adopt a continual improvement philosophy when it comes to their website, encouraging them to keep content fresh and to make a few small improvements every month. However, from time to time a major change is needed, we felt that time had come.

It’s also important to be listing to your users. The site is, after all, for their benefit.

One such example of where we applied this principle was in expanding the pixel dimensions of our site. Based on older web-standards, our website was design to fit within an 800 x 600 pixel PC screen resolution. Usage statistics however, showed us that only 4.5 percent of our users were still using the 800 x 600 pixel resolution, with the majority using 1024 x 768! Consequently, we changed the site to fit the 1024 x 768 resolution, which not only catered to the majority of our users, but also gave us the extra space to add more content and improve the overall usability and aesthetics of the site.

Other noticeable improvements included:

Improved SEO capabilities. this helps users find us easily using search engines such as Google or Yahoo.

More informative. More content around our products and services was added to aid users in making informed decisions.

More Helpful. Various help mechanisms such as our Online Broadband Consultant help users to find what they’re looking for without having to spend money on a phone call.

Refined usability. It’s the little things that improve usability. Accessible menus, adding extra links, removing unnecessary pages/steps.

Got an opinion? go take a look at the improved site here, and let us know what you think.

Many people ask us for advice before they setup their web hosting, and the most frequently asked question is “What domain name should I use?” It is important to get this initial step right before setting up your website and is one of the critical success factors when launching your business online.

In the real world, people can distinguish a business because of its location, structure, window displays, or signs before deciding whether to go into the store. While walking down a street, you can distinguish a bank from a hair salon via their signage and window layout. This immediately helps you make up your mind, and helps you associate a particular brand with its product offering. However, in the online world, prospective visitors have no idea what your company does before they reach your website and read its content. Unlike in the real world you can’t stand on a street corner while looking at their shop window know that Amazon sells books, you have to go to their website to find that out. For this reason, it is a good idea to in some way describe what your business does in its domain name if possible.

In the real world people can also forget your shops name, but because they remember the shops location, they may return. This is not the case on the internet, who ever says: “I can’t remember that websites domain name, but I remember its IP Address…” It never happens. So domain names on the internet need to be memorable.

Your domain name can spell the success of your brand on the internet. Your domain name is also your only weapon to ensure people find you and more importantly remember you on the internet.

My six points to remember when choosing a domain name are:

1. Keep it short.
2. Keep it simple.
3. Describe your business in some way.
4. Be memorable and unique.
5. Always be able to say your domain name like you spell it!
6. Make it personal, not too generic.